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Jun 06

How To Fix The Unable to Move Message Error On Your iPhone

Categories:

Apple, iPad, iPhone, iPod

by Jim Sabellico

Do you need help fixing the “Unable to Move Message” error on your iPhone or iPad?

If you have an IMAP email account setup on your iPhone or iPad, you may have run into the ‘Unable to Move Message’ error when trying to delete an email, and if so, you know how frustrating it can be. Fortunately, there is a very simple fix that will allow you to properly move unwanted emails to the trash without any errors. Read on for the step by step answer…

How to fix the “Unable to Move Message” error…

In order to stop the ‘Unable to Move Message’ error notification from popping up when you try to move an email to the trash and allow you to actually delete unwanted emails from your IMAP email account on your iPhone or iPad, you’ll need to go into the advanced settings for your email account and select the specific folder where you want your deleted emails to be moved to.

The process for selecting a location to move deleted messages to is as follows:

    1. Open the Settings App on your iPhone/iPad
    2. Select ‘Mail, Contacts, Calendars’
    3. Select the email account you are experiencing the ‘Unable to Move Message’ error with
    4. Select the ‘Account’ box
    5. Select ‘Advanced’
    6. Select ‘Deleted Mailbox’ under Mailbox Behaviors
    7. Select the ‘Trash’ folder on the server (as shown below)
    8. Using the arrow icon on the top left, back up two screens to the Account screen, and then select the blue ‘Done’ button on the top right
unable to move message

Select the ‘Trash’ folder on the server

That’s it!  Now that you’ve specified where you want to move deleted messages to for your account, you should no longer see the ‘Unable to Move Message’ error message when you try to move unwanted emails to the trash.

Was this Tech Help article on fixing the “Unable to Move Message” error helpful?

If you found this article to be helpful to you, please let me know by clicking the “Thank You” button below, adding your comments, or rating this article using the five stars at the beginning of the article. If this article did not help you find the answer you were looking for, than please leave a comment, or send me an e-mail for further help, and I will be happy to assist you further!

- By Jim Sabellico

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6 comments

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  1. FacebookUser

    November 29, 2012 at 10:38 AM (UTC -4) Link to this comment

    Thank you! Worked great! :-)

    1. Jim Sabellico

      November 29, 2012 at 11:17 PM (UTC -4) Link to this comment

      You’re very welcome Carolyn! Glad I could help! :)

  2. Peter Howard

    January 18, 2013 at 9:06 AM (UTC -4) Link to this comment

    Jim, I have 3 email accounts into my ipad but on only one of them can i get ‘deleted mailbox’ using your instructions. I have followed the instructions for that account but still have a frozen mailbox and the ‘unale to move message’ message
    Peter

    1. Jim Sabellico

      January 18, 2013 at 6:53 PM (UTC -4) Link to this comment

      Hi Peter, what type of accounts are they – Microsoft Exchange, AOL, GMail, Yahoo, etc? Not every account type will offer the same options, so let me know which account types you are having the issues with and we’ll get it straightened out!

  3. Leszek Brzozka

    March 1, 2013 at 3:58 PM (UTC -4) Link to this comment

    Many thanks for that.
    But what should I do if after deleting 2 msgs error is coming back!?
    Please reply if possible.
    Many thanks in advance.
    Leszek

    1. Jim Sabellico

      March 3, 2013 at 1:06 PM (UTC -4) Link to this comment

      Hi Leszek, sorry to hear you’re still having problems! When do you see the error messages, after doing a certain action? What do they say specifically? Let me know and I’ll help you find the problem! – Jim

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